Refund & Cancellation Policy

RC No: 9235708

REFUND, SHIPPING, AND CANCELLATION POLICY

Effective Date: July 11, 2026

Version: 1.0 (E-commerce and Financial Gateway Standard)

1. GENERAL TRANSACTION OVERVIEW

The Global ManityHQ Network ("ManityHQ," "we," "us," or "our") operates digital and physical donation pathways alongside an e-commerce platform titled "Shop with Purpose". Every item purchased in our store and every financial contribution made directly funds our programmatic outreach, community engagements, and advocacy tools designed to support the dignity of manhood.

By completing a financial transaction on this Website, whether donating or purchasing merchandise, you explicitly acknowledge, understand, and agree to the terms and conditions outlined in this Refund, Shipping, and Cancellation Policy.

2. FINANCIAL DONATIONS AND CHARITABLE CONTRIBUTIONS

2.1. Voluntary and Finality Principles: All monetary donations made to the Global ManityHQ Network via our direct web links, forms, or bank routing systems are voluntary, non-reciprocal, and considered immediate charitable gifts.

2.2. No Refund Clause for Donations: Once a donation transaction is successfully processed, it is legally non-refundable. Funds are immediately transferred to restricted or general administrative accounts to fuel active initiatives like The BASE, Table of Men, Man Talk, and Hug-a-Man Day.

2.3. Unauthorised Transaction Disputes: If you suspect your payment card or account was used fraudulently to make an unauthorised donation on our platform, you must report the issue immediately to your banking institution to initiate their standard chargeback dispute protocols.

3. MERCHANDISE SHOP ("SHOP WITH PURPOSE") RETURNS & EXCHANGES

Our merchandise represents a statement of solidarity and dignity for men's emotional well-being. To ensure a premium consumer experience, we enforce the following guidelines:

3.1. Fourteen-Day Return Window: If you receive an item from our shop that is damaged, defective, or incorrect due to an operational oversight on our part, you have fourteen (14) calendar days from the verified date of delivery to request a return or exchange.

3.2. Mandatory Product Condition: To qualify for a refund or product swap, the merchandise must be returned completely unwashed, unworn, unaltered, and with all original tags and product packaging fully intact. Items showing signs of wear, field usage, or damage caused by consumer handling will be rejected.

3.3. Exempted Items: Custom-made items, highly personalised gear, or clearance/sale merchandise sold under specified promotional campaigns are strictly exempted from returns and exchanges.

4. SHIPPING, LOGISTICS, AND RETURN FEES

4.1. Standard Outbound Shipping: Shipping costs and estimated delivery timelines vary based on your selected execution city and destination country (e.g. Nigeria, Canada, or the UK). All outbound shipping logistics are calculated at checkout and are non-refundable.

4.2. Return Shipping Cost Allocation:

• If a return or swap is mandated due to a verifiable mistake made by ManityHQ (e.g., we shipped the wrong size or a defective branded item), ManityHQ will fully absorb the return shipping and logistics fees.
• If a return or swap is requested due to user preference (e.g., buyer remorse or picking the wrong size at checkout), the customer is entirely responsible for covering all return shipping, customs, and delivery fees.

5. TRANSACTION CANCELLATION FRAMEWORK

5.1. Order Cancellation by Buyer: Because our order processing framework is automated to ensure rapid deployment, you can only cancel a merchandise purchase within two (2) hours of completing the transaction. Once an order enters the packaging and shipping dispatch queue, it can no longer be canceled, and the user must follow the standard Return Window protocol (Section 3).
5.2. System Cancellation by ManityHQ: We reserve the explicit right to cancel any order or transaction if our fraud-prevention systems flag the payment as high-risk, or if an item becomes permanently out of stock. In such scenarios, a full 100% refund of the purchase price will be issued to your original payment method within 5–7 business days.

6. PROCESSING LOGS FOR APPROVED REFUNDS

Once your returned merchandise is received, inspected, and formally approved by our warehouse or operations team, a refund notification will be sent to your email. Approved refunds are routed directly back to the exact credit card, debit card, or mobile money wallet utilised to make the original purchase. Please note that processing delays of 5 to 10 banking days may occur depending on your localised financial service provider.

ACKNOWLEDGMENT

I, ________________________________________, acknowledge that I have read, understood, and agree to comply with this Refund, Shipping & Cancellation Policy.

Signature: _______________________________

Date: ____________________________________